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COME VISIT MASTER ARTIST, STACIE KRUPA, AT HER NEW, STATE-OF-THE-ART, STUDIO/ GALLERY IN FORT MYERS BEACH, FLORIDA USA!

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Frequently Asked Questions

What is your shipping Policy?

Here you would want to explain to your customer what to expect with their Prints and Originals. It’s important to clearly write out both so your consumer knows when to expect their art. If you are connected to a print vendor, then their shipping rates will apply for your prints. It is important to include time for production here as well, for example, if you have your production date set out a few days you will want to include those days into the production time. When it comes to your originals, you are able to set up your shipping rates as preferred. You will also want to make it clear that there is a difference between the two!

EXAMPLE:

FOR PRINTS Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

SHIPPING PRICES for prints are calculated based on your cart total as follows:

Cart Totals

Standard Shipping

2-Day Shipping

Overnight Shipping

International Shipping

$0 - $49.99

$9.49

$14.99

$19.99

$11.89

$50 - $149.99

$16.99

$24.99

$34.99

$21.247

$150 - $199.99

$19.99

$29.99

$39.99

$24.99

$200.00 - $249.99

$26.99

$39.99

$54.99

$33.74

$250 - $499.99

$29.99

$44.99

$59.99

$37.49

$500 - $999.99

$49.99

$74.99

$99.99

$62.49

$1000 +

$99.99

$149.99

$199.99

$124.99

FOR ORIGINALS & LIMITED EDITIONS Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on weight:

Cart Weight

Ground Shipping

Expedited 2 Day Shipping

Up to 5LBs

$ 9.95

$19.95

5 - 10 LBs

$15.95

$29.95

10-15 LB

$19.95

$39.95

15 LB +

$29.95

$49.95

( Please note these are only examples and not actual shipping prices according to weight)


What is your Policy on Returns/Exchanges/Refunds?

Here you will want to explain your policies when it comes to refunds. Most of the print vendors will NOT accept any exchanges or refunds, so it will be up to you if you want to offer this to your customers. We highly recommend including the information about your cancellation policy as well. Remember that your transaction fees are non-refundable, so including a restocking fee for cancellations would ensure that you are not losing money when a customer cancels their order.

EXAMPLE:

Our policy here at [Company Name], we want to ensure you’re completely satisfied with your purchase. If for any reason you’re not satisfied with your purchase, please contact us here [ insert link to contact page] and include your order number and a brief description of what’s going on. Someone from our office will contact you to see how we can help.

There’s a 15% restocking fee that is applied for any order canceled or exchanged.


How can I keep up with your new work?

Your following will want to keep up with your new work. We recommend including social media links and getting them to sign up for your newsletter.

EXAMPLE:

We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter [insert link to newsletter sign up] !

You can also follow us on our social media pages as we are constantly posting about new work!

Instagram: add link to Instagram page

Facebook: add link to Facebook page


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This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.

To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!

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